A Better Way to Reach McGills Hairdressing

Introducing Our New Salon Call Manager

We know how frustrating it can be when you call the salon and cannot get through—especially when you are trying to arrange an appointment, ask a quick question or let us know that you are running late.

Our team will always answer whenever possible, but there are naturally times when everyone is looking after clients or reception is particularly busy. That is why we are introducing Mutu Salon Call Manager, a telephone service created specifically for hair and beauty salons.

And, just to reassure you, it is not an AI receptionist! You will continue to speak directly to the McGills team when we answer your call.

Key Takeaways

  • You will still speak directly to the McGills team.
  • Our new system is not an AI receptionist.
  • If we cannot answer, you will receive a text confirming that we have your number.
  • Our team will be alerted and will contact you as soon as possible.
  • You can also be directed to our online booking service when appropriate.

What Is Mutu Salon Call Manager?

Mutu Salon Call Manager is a professional telephone system designed especially for busy salons. It helps us manage incoming calls more effectively, provide useful information while you wait and keep track of any calls we are unable to answer. Most importantly, it means that a missed call will not simply disappear.

If we are busy with clients and cannot reach the phone, the system will let you know that we have received your call. It will also alert our team so we can get back in touch.

Will I Be Speaking to AI?

No. When your call is answered, you will be speaking to a real member of the McGills team. The professional welcome and information you hear while waiting are pre-recorded salon messages. They are there to let you know that you have reached the right place and to provide helpful information—not to replace a conversation with our team.

We value personal service and understand that some appointments are best arranged through a proper conversation. This is particularly important for new clients, colour changes, corrections or services that may require a consultation.

What Happens If McGills Misses My Call?

If we cannot answer straight away, you will receive an automatic text message letting you know that we have your number. At the same time, the McGills team will receive a missed-call alert. We can then see that you have tried to reach us and return your call as soon as a team member becomes available.

There is no need to keep calling repeatedly or wonder whether we know you have been in touch. Although we may occasionally miss the initial call, it will not go unnoticed.

Why Can’t the Salon Always Answer Immediately?

Hairdressing is very hands-on. There may be times when our team is in the middle of a consultation, applying colour, cutting hair or looking after a client who needs our full attention.

We never want to rush the person sitting in front of us, but we also do not want callers to feel forgotten. Our new call system helps us balance both parts of the McGills experience.

It allows our team to focus properly on clients in the salon while giving us a much better way to identify and return unanswered calls.

Helpful Information While You Wait

Our new telephone system can also share useful salon information while your call is waiting to be answered. This may include details about:

If you would rather not wait, you may also be directed to our online booking service, where you can view availability and arrange selected appointments.

What If I Call Outside Salon Hours?

If you call McGills when the salon is closed, you will hear an out-of-hours message with the most helpful next steps.

You can use our online booking system at any time to view appointments. Alternatively, our team will be able to see that you called and can contact you when the salon reopens.

Personal Service Is Still at the Heart of McGills

Technology should make it easier to look after our clients, not make the experience feel less personal.

The introduction of Mutu Salon Call Manager simply gives us a more reliable way to manage busy periods and unanswered calls. You will still receive the friendly, personal service you expect from McGills Hairdressing.

We hope the new system makes contacting our Edinburgh salon easier and gives you confidence that, if we cannot answer immediately, we will know you called and will be in touch.

Book Your Appointment at McGills Hairdressing in Edinburgh

You can call McGills Hairdressing on 0131 228 8882 to speak to our team or use our online booking service to arrange your next appointment.

If your call is not answered straight away, there is no need to worry. Look out for our text message and a member of the team will get back to you as soon as possible.